Refund Policy

Support email: support@pigmint.gg

Buyer dispute window:

• You must contact support@pigmint.gg within 7 days after delivery to report an issue.
• For damage in transit, you must contact us within 48 hours of delivery.

If you contact us after the applicable window, we may deny the claim to the extent permitted by law.

2.1 Final sale rule

All sales are final except as described in this policy (for example, items not as described, damaged, missing, counterfeit, or not shipped).

2.2 Unrevealed pack cancellations (limited)

If a pack has not been revealed and shipment has not begun, you may request a cancellation within 24 hours of purchase. Approval is not guaranteed and may depend on order status and seller fulfillment steps already taken.

Once you initiate the reveal, the purchase becomes final except for issues covered in this policy.

3.1 Seller non-shipment

Our default hold window is 2 days, unless a listing states otherwise. If you use "Ship Now," the seller is expected to ship the next business day.

If a seller fails to provide tracked shipment information after the shipping window:

• Contact support with your order ID and details.
• We will attempt to contact the seller and resolve the issue.
• If the seller cannot fulfill, we will issue a full refund to the original payment method.

Sellers who repeatedly fail to ship may be suspended or removed.

3.2 Items not received

If tracking shows "Delivered" but you did not receive your package:

1. Check with neighbors, building management, and mailroom staff.
2. Wait 24 to 48 hours (carrier scans and handoffs can be delayed).
3. File a missing package report with the carrier.
4. Contact support with your order details and the carrier report or case number.

We will work with the seller and carrier to investigate. If the package cannot be located, you may be eligible for a replacement or refund depending on the circumstances and evidence available.

3.3 Items damaged in transit

If your items arrive damaged:

1. Take clear photos of the damage, including packaging and the item(s).
2. Do not discard packaging materials until your claim is resolved.
3. Contact support within 48 hours of delivery.

We may offer a partial refund, full refund, replacement, or return-for-refund depending on severity and evidence.

4.1 Not as described

An item is "not as described" when it significantly differs from the listing's disclosed details, for example:

• Wrong item received
• Missing item(s)
• Condition materially below the stated standard
• Undisclosed damage, alterations, or mismatched set/treatment when those were disclosed as specific attributes

To file a claim:

• Contact support within 7 days of delivery.
• Provide clear photos (front/back) and any relevant packaging photos.
• Do not alter, clean, grade, or attempt repairs before the claim is resolved.

Pokemon condition claims are judged using TCGPlayer's criteria for the listed condition. Sorcery condition claims are judged against Pigmint's NM+ standard. Official Pokemon condition reference: TCGPlayer Card Conditioning Overview.

If approved, we may require a return (see Section 5) and may provide a partial refund, full refund, replacement, or return-for-refund depending on the case.

4.2 Counterfeit items

If you believe you received a counterfeit item:

1. Take detailed photos (front, back, close-ups, and authenticity markers if applicable).
2. Contact support immediately and no later than 7 days after delivery.
3. Retain the item for potential inspection and do not return it unless instructed.

Confirmed counterfeit claims typically receive a full refund and the seller may be permanently banned.

If we approve a return:

• We will provide return instructions and may provide a return label depending on the situation.
• Returned items must be in the same condition as received and include any accessories or packaging specified in the return instructions.
• You must ship the return within 7 days of receiving the return instructions, using tracked shipping.

If the returned item is not in the same condition, is incomplete, or is returned outside the allowed timeframe, we may deny or reduce the refund.

Approved refunds are issued to the original payment method unless we explicitly agree otherwise in writing.

Refund timing depends on your bank and payment method, and may take 5 to 10 business days (or longer in some cases) to appear on your statement.

Shipping costs and platform fees:

• Shipping and platform fees are generally non-refundable unless the order is not fulfilled, is canceled, or the return/refund is due to seller fault or platform error.
• If a payment processor does not return processing fees for a refunded transaction, we reserve the right to deduct non-recoverable processing fees where permitted by law.

If an order earned Truffles or other promotional rewards, those rewards may be reversed if the order is refunded, canceled, or charged back.

If an order used Truffles, any refund may account for the discount value already applied. Where appropriate, Pigmint may restore spent Truffles instead of refunding their cash equivalent.

The following are not eligible for refund:

• Pack outcomes that match the listing's disclosures and condition expectations
• Buyer remorse or "I did not like what I received"
• Claims submitted outside the timelines in Section 1
• Damage caused after delivery by the buyer
• Items that were altered, graded, or materially changed after delivery

We encourage you to contact support@pigmint.gg before initiating a chargeback. Chargebacks without attempting resolution may result in account restrictions while we investigate.

To request help with an order:

support@pigmint.gg

Mailing address:

Ripmint, Inc. (d/b/a Pigmint)
1606 Headway Cir, STE 9152
Austin, TX 78754