Privacy Policy

Pigmint is a marketplace and digital reveal experience for collectible items, including trading cards. Unless we explicitly state otherwise, items are sold by third-party sellers. We provide the platform, tooling, and support.

Company: Ripmint, Inc. (d/b/a Pigmint)
Address: 1606 Headway Cir, STE 9152, Austin, TX 78754
Email (privacy): privacy@pigmint.gg

We collect information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

2.1 Information you provide

Account and profile information

• Name, username/store name, email address, password (or authentication token), and other profile details you choose to provide.
• Age confirmation (we require users to confirm they are 18+ to create an account).

Transaction and fulfillment information

• Purchases, order history, listing interactions, and records related to pack reveals and fulfillment.
• Shipping addresses, billing addresses, phone number (if provided), and delivery preferences.

Seller information

• Seller onboarding information, store details, and other information you provide as part of applying to sell.
• Note: identity verification and payout onboarding is typically handled by our payment processor, and may require additional personal information (see "Third parties" below).

Communications and support

• Messages to support, emails, dispute communications, and information you provide when you contact us.
• Reviews, ratings, and feedback you submit.

2.2 Information collected automatically

Device and usage data

• IP address, device identifiers, browser type, operating system, pages viewed, session duration, clicks, and referring URLs.
• Log files and diagnostic data, including crash reports and performance data.

Cookies and similar technologies

• We use cookies, local storage, and similar technologies for authentication, security, preferences, and site performance. See our Cookie Policy for details.

2.3 Information from third parties

Payment processing and payouts (Stripe)

• Stripe processes payments and may process seller payouts and identity verification. We receive limited information such as payment confirmation, partial card details (like last 4 digits), and transaction metadata. We do not store full payment card numbers.
• Sellers may be required to provide additional information directly to Stripe for identity verification and payouts (for example, government ID or tax information). That information is handled by Stripe under its own privacy practices.

Shipping and labels (EasyPost and carriers)

• We use EasyPost to help generate shipping labels and track shipments. This may involve sharing shipping and contact details needed to fulfill orders and obtain tracking.
• Carriers (for example USPS, UPS, FedEx) process shipping and tracking events.

Infrastructure and hosting (Supabase and Vercel)

• We use Supabase for database, storage, and authentication services, and Vercel for hosting and delivery of parts of the Service. These providers may process data as needed to operate the Service.

Email delivery (Resend)

• We use Resend to send transactional emails (for example order confirmations, shipping updates, and support-related emails). Resend may process email addresses and message metadata.

Geocoding and location services (Geoapify)

• We may use Geoapify to help validate addresses, power location-based features, or improve fulfillment workflows. This may involve sharing address strings or approximate location data.

Google services

• We may use Google services for security, analytics, performance monitoring, maps, or similar functionality. If enabled, Google may set cookies or receive device and usage data as part of providing those services.

We use information to:

• Provide and operate the Service (accounts, orders, pack reveals, fulfillment, and support).
• Facilitate transactions between buyers and sellers, including sharing shipping details for fulfillment.
• Prevent fraud, enforce our Terms and policies, and protect users and the Service.
• Communicate with you, including sending transactional emails and responding to support requests.
• Improve and develop features, analyze usage, and troubleshoot performance issues.
• Comply with legal obligations, resolve disputes, and enforce agreements.

We share information in the following circumstances:

4.1 With sellers and buyers

• When you buy items, the seller receives information needed to fulfill the order, such as shipping name and address and order details.
• When you sell items, buyers may see your store name, ratings, and order-related communications.

4.2 With service providers

We share information with vendors that help us run the Service, including:

• Stripe (payment processing, fraud prevention, seller payouts and verification)
• EasyPost (shipping label generation and tracking)
• Supabase (database, storage, authentication)
• Vercel (hosting and delivery)
• Resend (transactional email delivery)
• Geoapify (address validation, geocoding, location features)
• Google (security and other enabled Google features)

Service providers are permitted to process personal information only as needed to provide services to us and consistent with their contracts and applicable law.

4.3 For legal and safety reasons

We may disclose information if we believe it is necessary to:

• Comply with law, regulation, legal process, or governmental request
• Protect the rights, property, and safety of Pigmint, our users, or others
• Investigate and prevent fraud, security issues, or abuse

4.4 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

We use cookies and similar technologies for authentication, security, and site functionality. For details, see our Cookie Policy.

6.1 Account information

You can update certain account information in your account settings. You may also request account deletion by contacting privacy@pigmint.gg.

6.2 Email communications

You can opt out of marketing emails by using the unsubscribe link in those emails. Transactional emails (for example order and shipping updates) are not optional.

6.3 Cookies

You can manage cookies through your browser settings and any cookie controls we provide. See the Cookie Policy for details.

6.4 US state privacy rights

Depending on where you live, you may have rights such as access, deletion, correction, and portability, and the right to opt out of certain processing (for example targeted advertising). To exercise rights, contact privacy@pigmint.gg.

We do not sell personal information for money. If we engage in practices that certain laws define as "sharing" for targeted advertising, we will provide appropriate opt-out mechanisms.

We retain personal information for as long as reasonably necessary to:

• Provide the Service
• Comply with legal obligations (for example tax and accounting)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Retention periods vary depending on the type of data and our legal obligations. We may retain de-identified or aggregated data for analytics and product improvement.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We are based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States and other locations where our service providers operate.

The Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us at privacy@pigmint.gg.

We may update this Privacy Policy from time to time. We will update the "Last updated" date and may notify you of significant changes through the Service or by email.

For privacy questions or requests:

Email: privacy@pigmint.gg
Mail: Ripmint, Inc. (d/b/a Pigmint), 1606 Headway Cir, STE 9152, Austin, TX 78754